Welcome to our support center. We are here 24X5 to help you get going. Whether you are just getting started with our software, or require some advanced technical assistance, we are here to help you.
There are 2 ways to obtain Support.
- Email us at firstname.lastname@example.org with your question.
- Use our Online Forum where you can look for solutions to your questions or post a question. To be able to post your question, first get an account created for yourself (please send a login request email and we will set it up for you).
When you create a new Forum Incident, please be sure to provide this info:
- Are you an evaluator or a licensed user.
- The specific VectorWorkz product version you are working on and the specific client browser version you encounter the issue in.
- Your question. Please attach any screenshot, sample code and other references.
Before you email, please do check the Class Reference and Users Guide that are part of the install, for a whole lot of answers.
With a whole set of Unit testing driving our releases, you should be hard pressed to find bugs, but if you do encounter them please let us know, we will be bent upon fixing them and provide you a patch asap.
All license purchases come with 1 Year Subscription during which time you get free support and access to all our service packs when you purchase the product. You can extend the support contract at 40% of the original purchase price.